Refund & Exchange
We want you to love what you wear. If you're not fully satisfied with your purchase, here’s how we can help:
Exchange Policy
- You can request an exchange for sizing issues or if the item is defective/damaged.
- Exchange requests must be made within 48 hours of delivery.
- Item must be unused, unwashed, and returned in original packaging with tags intact.
- Exchanges are subject to stock availability.
No Refunds
- We do not offer refunds for orders once placed.
- Only exchanges or store credit are provided if the product meets our return conditions.
How to Request an Exchange
- Email us at houseofbasant@gmail.com or WhatsApp at +91 78785 44801 within 48 hours.
- Mention your order number, issue, and attach clear photos if the item is damaged or incorrect.
- Once approved, we’ll arrange a pickup or provide shipping instructions.
Non-Exchangeable Items
- Sale items or discounted products
- Customized or altered products
We reserve the right to reject exchanges if the item doesn't meet the above conditions.